Monitor Issues - Troubleshooting Guide
Last updated: Jun 10, 2026
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Please try the steps below if you are having visual or power issues with your monitor.
- Make sure the power connector in the back of the monitor is snug in place. This is a very common issue for those power plugs to gradually come loose overtime and cause monitors to go in and out. Make sure it's powered on and check for visuals.
- If that’s verified to be snug and it’s still an issue, try the below in order
- Unplug the monitor from power and unplug it from the dock (or desktop).
- While it has no power, hold the monitor power button in for 30 seconds to relieve it of any stuck electrical charges.
- Plug the monitor back into power and plug it back into the dock (or desktop).
- You might need to turn it on, but sometimes it will come on its own when it detects the dock (or desktop).
- See if it the visuals come back on normally.
- If it’s still an issue and you use a dock, make sure the dock power is plugged snug as I have also seen monitors go in and out due to the power of the dock being halfway in the back of it.
- You can also try the steps listed above in step 2 with the dock. Repeating the steps below for dock
- Unplug the laptop from the dock and unplug the dock from power.
- While it has no power, hold the dock power button in for 30 seconds to relieve it of any stuck electrical charges.
- Plug the dock back into power and plug the laptop back into the dock.
- See if it the visuals come back on normally. You might need to push the power button on the laptop.
- As always, give your desktop or laptop a reboot to make sure it's not a communication issue between the monitor and your computer.
